TRAVELERS WITH SPECIAL NEEDS: Clients who require particular assistance must advise Patrick’s Custom Tours at time of booking and must travel with a qualified travel companion. Patrick’s Custom Tours drivers and guides cannot provide individualized help for walking, getting on/off motor coaches or other personal needs. As coaches are not equipped with wheelchair ramps, all tour members must be able to mount 3 or 4 steps into coach. Motorized scooters are unsuitable for touring. Patrick’s Custom Tours is not responsible for denial of services by carriers, hotels, restaurants, or other independent suppliers, nor any additional expenses incurred. Due to space restrictions, passengers wishing to take wheel chairs, oxygen tanks, walkers or other assistive devices must send a request in writing for approval. Patrick’s Custom Tours reserves the right to remove any individual from a tour who has not provided the advance notification.

COACH TRANSPORTATION: Coach tours are usually operated by 48 seat motor coaches. When passenger numbers are low, a smaller coach may be used.

ACCOMMODATION: Land arrangements are provided as described in each tour program. PATRICK’S CUSTOM Tours reserves the right to substitute hotels for accommodations in similar categories. 

VISITS, ENTERTAINMENT, ITINERARIES AND OTHER FEATURES: Patrick’s Custom Tours reserves the right to substitute visits, entertainment and other features when establishments are closed or cannot be visited for reasons beyond our control, or for the general convenience of the group.

TOURS CANCELLATIONS: If it becomes necessary to cancel a coach tour prior to departure, Patrick’s Custom Tours will offer the next available date at no additional land cost or will make a full refund of all monies paid to Patrick’s Custom Tours. Patrick’s Custom Tours cannot accept responsibility for any additional costs or fees relating to such a tour booking or for any cancellation penalties due to non-refundable airfares, unless ticket is purchased from Patrick’s Custom Tours.

GUARANTEED COACH TOURS: Due to events beyond our control, it may be necessary for Patrick’s Custom Tours to cancel a guaranteed coach tour. Under these circumstances we will offer either the next available date at no additional land cost or 100% refund of all payments made to Patrick’s Custom Tours. In addition, we will reimburse or absorb documented airline penalties/fare changes not exceeding $250 per person, even if the air is purchased independently.

LUGGAGE: Handling of one piece of luggage per person is included in the cost of all coach tours. Size should not exceed 30 x 20 x 10 inches and weight should be under 40 lbs. Luggage is carried at owner's risk throughout the tour unless insured. Trunk space in self-drive cars is limited so pack lightly, preferably using soft-sided suitcases. Airlines impose their own restrictions, with which clients must comply. Please check with your carrier regarding luggage restrictions and costs. (See what to pack in FAQ.)

TIPS: Tips for personal services and to tour directors and drivers are not included in tour cost and left to your discretion.

SMOKING POLICY: Smoking is not permitted on any motor coach. 

NOT INCLUDED: All items of a personal nature (room service, beverages, telephone charges, laundry, special food requests, etc.) and meals not specified on the tour itinerary are not included and must be paid by the client.

CHAUFFEUR-DRIVE PEG: Rates are calculated on a maximum driving time of 8 hours per day. See PEG for more information.

RESPONSIBILITY: Patrick’s Custom Tours Inc., its employees, directors, officers and shareholders (collectively, " Patrick’s Custom Tours") does not own or operate any person or entity which is to or does provide goods or services for your trip, including, for example, lodging facilities, transportation companies, local ground operators, including, without limitation, various entities which may utilize the name Patrick’s Custom or Patrick’s Custom Tours guides, entertainment, food or drink service providers, equipment suppliers, etc. As a result, Patrick’s Custom Tours is not liable for any negligent or willful act or failure to act of any such person or entity. In addition, Patrick’s Custom Tours is not liable for any negligent or willful act or failure to act of any person or entity it does not own or control, nor for any act or inaction of any other third parties not under its control. You may see the name Patrick’s Custom Tours or Patrick’s Custom Tours Inc. or affixed to motor vehicles, on signs around the hotel or elsewhere. This use of those names is for reasons of identification and does not denote ownership, supervision, or control by Patrick’s Custom Tours in any way. Without limitation Patrick’s Custom Tours is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation any willful or negligent act, failure to act, breach of contract or violation of local law or regulation of any third party such as an airline, train, hotel, bus, taxi, van, local ground handler or guide, financial default or insolvency of any supplier which is, to, or does supply any goods or services for this trip. Patrick’s Custom Tours is not liable for any loss, injury, death or inconvenience due to delay or changes in schedule, overbooking of accommodation, default, insolvency or bankruptcy of any third party, attacks by animals, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism, or the threat thereof, force majeure, war, quarantine, epidemics, or the threat thereof, criminal activity, or any other cause beyond its control. Patrick’s Custom Tours reserves the right at its sole discretion to alter the itinerary as it may deem necessary or advisable.

Patrick’s Custom Tours reserves the right at its sole discretion to decline to accept or retain any passenger on any of its tours if it deems accepting or retaining any such person as being detrimental to the tour. In the event any passenger is removed from a trip, Patrick’s Custom Tour's only obligation is to refund to that person that portion of the payment allocable to unused services. Each provision of this clause is severable and if any provision is held to be illegal, void or unenforceable in whole or in part, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired.

Changes in these Terms and Conditions can be made only in writing signed by an officer of Patrick’s Custom Tours.

It is the travellers' responsibility to obtain the correct travel documentation (passport, visa, identifications) for the destination(s) to be visited. Patrick’s Custom Tours is not responsible for penalties incurred for tickets, international or domestic, not issued by Patrick’s Custom Tours due to schedule and/or flight changes.

Prior to full payment there is a potential for a price increase(s) due to fuel surcharges imposed by airlines or other suppliers, as well as the potential for increases in government-levied taxes and fees. Once full payment is made, there will be no price increases. Passengers may accelerate full payment to avoid any price increases. Once issued, airlines tickets are no longer subject to potential increases but are subject to cancellation fees and penalties and may be fully non-refundable.

Patrick’s Custom Tours reserves the right at its sole discretion to decline to accept or retain any passenger on any of its tours if it deems accepting or retaining any such person as being detrimental to the tour. In the event any passenger is removed from a trip, Patrick’s Custom Tours' only obligation is to refund to that person that portion of the payment allocable to unused services. Each provision of this clause is severable and if any provision is held to be illegal, void or unenforceable in whole or in part, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired.

Changes in these Terms and Conditions can be made only in writing signed by an officer of Patrick’s Custom Tours.

BINDING ARBITRATION: Any disputes concerning this contract, the brochure or other literature about your trip or the trip itself shall be resolved solely and exclusively by binding arbitration according to the then current commercial rules of the American Arbitration Association. Any such arbitration will take place in Baltimore City, Maryland. In any such arbitration, the substantive (but not procedural) law of Maryland will apply. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.

EMAIL USAGE: By providing your email address on the Patrick’s Custom Tours website, you consent to receive emails with special offers/news from Patrick’s Custom Tours. You will be able to unsubscribe at any time from marketing or promotional emails.

VALIDITY: Coach tour rates on this website are quoted on a per person, sharing twin room basis. Unless otherwise indicated, all prices are shown in U.S. dollars. Patrick’s Custom Tours reserves the right to alter prices at any time prior to departure and without prior notice if circumstances so warrant. Any devaluation or revaluation of current Patrick’s Custom Tours may affect published prices. 

Terms & Conditions